1. Agreement to Terms

These Terms & Conditions ("Terms") govern your use of the website and services offered by Bark Media Private Ltd. (“Bark”, “we”, “us”, or “our”). By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Services Provided

Bark provides marketing services including, but not limited to:

• Digital advertising campaign management
• Media buying
• Strategy consulting
• Retargeting and audience segmentation
• Landing page or funnel development

Service scope may vary based on the plan or proposal you agree to.

3. Account Registration

You may be required to provide certain information (name, business info, email) to request or access services. You agree that this information is accurate and up to date. You are responsible for all use of your account and maintaining the confidentiality of your access credentials.

4. Package Purchase & Payment Structure

• a. Setup Fee (Initial Payment)
  Your first payment is a one-time setup fee. Upon successful payment, you will receive a receipt and a confirmation email detailing your chosen package and outlining the upcoming subscription charge.
• b. Subscription Billing
  9 calendar days after the initial setup fee, your monthly subscription (management fee) will be automatically charged to the same payment method. This charge will recur every 30 days from the date of the first subscription payment. You will receive an invoice and receipt for each transaction.
• c. Automatic Renewal
  Subscription billing will continue automatically each month until cancelled in accordance with our cancellation policy below.

5. Cancellation Policy

• You must notify us in writing at [email protected].
• Cancellations must be submitted at least 5 calendar days before the next scheduled payment.
• Cancellations requested after this window may result in one final charge before services end.

6. Money-Back Guarantee

• a. 60-Day Guarantee
  We offer a 60-day money-back guarantee from the date of your initial setup payment. You may request a refund of up to two months of your monthly subscription (management) fees if you are not satisfied.
  Note: The initial setup fee is non-refundable.
• b. Refund Conditions
  • A formal refund request must be submitted by email to [email protected] no later than 50 days after the setup fee is paid.
  • Only the monthly management fees for the first two billing cycles are eligible.
  • Refunds do not apply to any ad spend paid directly to third-party platforms.
  • After 60 days, no refund requests will be accepted.

7. Client Responsibilities

You agree to:

• Provide timely access to your advertising platforms (e.g., Google Ads, Facebook)
• Ensure all information and creative materials you provide are accurate, lawful, and compliant
• Cooperate in good faith and respond to communication within reasonable timeframes

Failure to do so may impact performance or delay delivery.

8. Onboarding Process

• Payment made (setup fee)
• Email sent with confirmation, Typeform, and reminder of upcoming subscription billing
• Client submits Typeform
• Bark requests ad account access
• Bark builds the campaign
• Campaign prepared for launch
• Consultation-first clients receive package options before proceeding with payment and onboarding

9. Third-Party Services

Payments are securely processed via Stripe. We do not store or have access to your full card details. Stripe’s terms of service apply. We may also use third-party tools for analytics, communication, or tracking purposes.

10. Acceptable Use

You agree not to:

• Use our services for unlawful purposes
• Transmit viruses or malware
• Violate the intellectual property of others
• Interfere with or disrupt our systems

We reserve the right to suspend or terminate services if these terms are violated.

11. Intellectual Property

• You retain ownership of your Google Ads account and all ad assets created during our engagement.
• All scripts, automation, AI systems, and proprietary optimisation tools developed by Bark remain our intellectual property and may not be reused or transferred without written permission.
• Your original assets (e.g., logos, brand materials, previous campaigns) remain yours.

12. Disclaimers & Limitation of Liability

• We make no guarantees of specific results or return on investment.
• Services are provided “as is”, without warranties of any kind.
• To the maximum extent permitted by law, Bark is not liable for indirect or consequential damages, including loss of business, data, or revenue.

13. Termination

Either party may terminate services with written notice. Subscription services must be canceled at least 5 business days before the next billing cycle to avoid renewal. Bark reserves the right to terminate service at any time for breach of terms or misuse.

14. Governing Law

These Terms shall be governed by the laws of Singapore. We serve clients in the United States, and local consumer protection laws may also apply.

15. Changes to Terms

We may update these Terms periodically. Changes will be effective once posted on this page. Continued use of our services indicates acceptance of the revised Terms.

16. Contact Us